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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

What Shipping Methods Are Available?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders”. Please allow up to 24 hours for tracking to activate.

How Long Will it Take To Get My Package?

It will take maximum 40 days to get it deliver

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

What Shipping Methods Are Available?

As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order under “My Orders”. Please allow up to 24 hours for tracking to activate.

How Should I to Contact if I Have Any Queries?

You contact regarding any query through live chat or email.

How Do I Track My Order?

Waiting for your oder delivery? Now, you can easily track your orders online via Urban order tracker! Just Copy and Paste your parcel’s tracking code in the search box and start tracking your package. You can easily find your parcel tracking code in your order details page.

Do I Need A Account To Place Order?

Customer can place orders by going to product page or by email , not necessarily by creating account. In other words, they provide their order details, payment information, and shipping method